Frequently Asked Questions

Here are some of the most common questions about our flight service, with clear answers to ensure a smooth experience.

For check your refund status, you can simply go to 'Orders' menu, then fill in your travelport code and your registered email. If you request for a refund, the status will be displayed there. If you have registered and have an travelport account before, please login to your travelport account first before go to 'Orders' menu.